Shipping policy

Shipping Policy for The Hustle Planner Web Store

Effective Date: November 26, 2024

At The Hustle Planner, we strive to ensure that your order is processed and delivered in a timely manner. Please review the details of our shipping policy below:

1. Order Processing Time

  • All orders are processed and shipped within 5 business days of purchase.
  • Business days are Monday through Friday, excluding public holidays.

2. Estimated Delivery Time

Once your order has been shipped, delivery is estimated to take:

  • 10 to 21 business days depending on your location.

Please note: Delivery times are estimates and may vary due to factors outside our control, such as customs delays, weather conditions, or carrier disruptions.

3. Shipping Notifications

  • You will receive an email confirmation with tracking information once your order has shipped.
  • If tracking information is unavailable for your location, we will provide regular updates on your order status upon request.

4. Shipping Costs

  • Shipping costs are calculated at checkout and are based on your location and order size.
  • Any applicable duties, taxes, or customs fees are the responsibility of the customer and are not included in the shipping cost.

5. Undeliverable or Delayed Shipments

If your order is delayed or undeliverable:

  • Contact us at contact@sonderbrands.com, and we will work with the carrier to resolve the issue.
  • If an order is returned to us due to an incorrect address or failure to collect, the customer is responsible for reshipping fees.

6. Lost or Damaged Shipments

If your order is lost or arrives damaged:

  • Notify us within 7 days of the estimated delivery date for lost orders.
  • For damaged orders, email us at contact@sonderbrands.com with photos of the damage. We will resolve the issue by sending a replacement or issuing a refund, as applicable.

7. International Shipping

We ship worldwide, but delivery times may vary based on the destination country's postal service and customs procedures. Please allow additional time for international deliveries.

Thank you for shopping with The Hustle Planner. If you have any questions about your shipment, feel free to contact us at:

We appreciate your patience and support as we work to deliver your order!